Regulations of the LANREL Points and Gifts Program and Breeder Club

§ 1. General Provisions and Organizer Information

1.1 This points and gifts program and the Breeder Club are operated and managed by Lanrel Sp. z o.o. (hereinafter referred to as the "Organizer"). The company's registered address is: Patriotów 220, 04-701, Warszawa, NIP: PL7010829850, REGON: 380659670.

1.2 These regulations set forth the rules, conditions, and terms for participating in the regular customer points program and the exclusive benefits of the Breeder Club on the official website www.lanrel.pl.

1.3 This points program, along with the gifts and exclusive benefits policy for breeders, is directed solely to natural person consumers (individual consumers) and certified breeders possessing a legal cattery/kennel. Whether registering as a standard customer and automatically participating in the points program, or submitting an application to join the Breeder Club, the entire process is completely free of charge and is included in the respective eligible customer accounts. Standard B2B bulk buyers, commercial distributors, and other corporate customers who are not breeders do not participate in this program.

1.4 Customer: refers to an individual consumer or certified breeder who has registered on www.lanrel.pl and meets the eligibility requirements under section 1.3 of these regulations.

§ 2. Regular Customer Points Program

2.1 All natural person consumers who register and hold an account on lanrel.pl may participate in the loyalty program. Participation is entirely free and included in the customer account.

2.2 Earn points through registration:

2.2.1 Upon the successful first registration as a website member on lanrel.pl, 20 points are awarded.

2.2.2 Earn points through shopping: For every 4 PLN spent in the store, 1 point can be earned (points are calculated based on the actual amount paid for products, excluding shipping fees).

2.2.3 Earn points through reviews: Customers can earn an additional 20 points by posting an objective product review or sharing a genuine user experience after receiving the goods, subject to backend verification and approval.

2.3 Points are automatically accumulated upon the successful completion of each order, and customers may log into their account at any time to view their current point balance and details of points earned in the "Points" section.

2.4 Points use and redemption

2.4.1 Cash deduction: For every 100 points used, a 1 PLN cash deduction can be applied (the maximum point deduction for a single order shall not exceed 3% of the total order amount).

2.4.2 Use of points - gift redemption: You may directly exchange points for a cash discount at checkout, or select a product in the "Member Gift Center" and add it to the shopping cart; the gift will be shipped together with your order. You may also claim a reward without having to make a purchase in the store by selecting a product from the Member Gift Center, adding it to the cart, and confirming the order. In this case, you shall bear the shipping costs for the selected gift.

2.5 Point validity: Points earned by customers in a given calendar year are valid until December 31st of the following year. The system will send a reminder notification via email to the user 30 days before the points expire. Expired, unused points will automatically be cleared without cash compensation.

2.6 Points accumulated in the member account are strictly prohibited from being transferred, sold, gifted, or otherwise given to others for use; points are restricted to consumption or redemption by the account holder only.

§ 3. Breeder Club Exclusive Benefits

3.1 The exclusive breeder zone and policies are visible only to certified breeders who have submitted an application via lanrel.pl, possess valid cattery/kennel qualifications, and have been approved by the Organizer. Purely commercial bulk purchasing customers cannot access breeder gifts and exclusive privileges through this channel.

3.2 Basic qualifying benefits (Buy 4, Get 1 Free)

3.2.1 Breeder members who purchase 4 bags of 10kg cat litter in a single order will automatically receive 1 small bag of cat litter for free.

3.2.2 Benefit accumulation: Benefits are automatically cumulative in a single order: for every multiple of 4 bags added, 1 additional small bag of cat litter is given, with no upper limit.

3.2.3 Gift matching rules: Gifts are shipped together with the main goods. Gifts are matched automatically and randomly by the warehouse system; it is not possible to manually specify the brand or model in the order.

3.3 Advanced note: Breeders who purchase 10 or more bags of 10kg cat litter in a single order or participate in a quarterly ordering plan can enjoy specific tiered policies; for detailed cooperation terms, please contact the official email: info@lanrel.eu.

3.4 Stacking benefits: While enjoying the "Buy 4, Get 1 Free" gift policy, breeder members can still participate normally and accumulate daily shopping points.

§ 4. General Rules for Prizes, Gifts, and Program Modification

4.1 The data contained in the points mall catalog, gift descriptions, and breeder gift descriptions do not constitute an offer within the meaning of the Polish Civil Code and are for reference only.

4.2 Change, replacement and withdrawal of gifts and premiums

4.2.1 The scope of gifts and prizes may be changed and modified based on the Organizer's needs, capabilities, and prize availability.

4.2.2 The Organizer reserves the right to substitute ordered (or pending) prizes with similar gifts/prizes, or to withdraw individual gifts/prizes from the catalog, which will render the corresponding placed orders invalid.

4.2.3 If a gift is withdrawn from the catalog and a request to redeem points cannot be fulfilled, the Organizer will refund the corresponding points to the participant's account; if it involves the withdrawal of breeder gifts, the Organizer will handle it in a reasonable manner.

4.3 Gifts redeemed with points and gifts distributed with orders in the Breeder Club, once shipped, cannot be returned or exchanged for cash, except in cases of statutory product quality defects (warranty against defects/guarantee).

4.4 Modification, Suspension and Termination of Plan

4.4.1 The Organizer reserves the right to modify these regulations, suspend, or terminate the points program and Breeder Club at any time, or replace them with other programs, for reasons including but not limited to changes in laws and regulations, technical system adjustments, or business strategy updates.

4.4.2 Any decision to modify the regulations or terminate the program will be announced at least 14 days in advance via the lanrel.pl website or an email notification to registered members.

4.4.3 Points or benefits earned before the expiration of the program termination notice period may continue to be used by members within the specified timeframe, and any points unused after this period will automatically expire.

§ 5. Benefit Adjustments upon Return and Contract Termination

5.1 If a customer returns order items or terminates the sales contract in accordance with legal provisions or contractual agreements, the Organizer will correspondingly adjust the related benefits.

5.2 Point deduction: For orders resulting in a full or partial refund due to returns, the system will automatically deduct the issued points corresponding to that transaction; if the points have already been used, the Organizer has the right to deduct the equivalent value from the refund amount.

5.3 Gift return: If a return causes the order to no longer meet the "Buy 4, Get 1 Free" conditions or the specific gift issuance conditions, the customer must return the accompanying gift intact; if the gift has been unpacked, used, or cannot be returned, the Organizer has the right to directly deduct the standard retail value of the gift from the refund.

§ 6. Complaint Procedure

6.1 Customers having any objections or complaints regarding point accumulation, point redemption, breeder benefits, or gift distribution may send an email to: info@lanrel.eu.

6.2 The complaint email should include the customer's registered account information (registered email/phone number), relevant order number, and a specific description of the issue.

6.3 The Organizer will review the complaint within 14 days from the date of receipt and reply to the customer with the resolution via email.

§ 7. Final Provisions

7.1 Participating in this program signifies that the member has read and agreed to accept all terms of these regulations.

7.2 Matters not covered by these regulations are subject to currently applicable Polish laws and regulations.

7.3 For detailed information regarding personal data processing and GDPR (RODO) compliance, please refer to the Privacy Policy (Polityka Prywatności) on the lanrel.pl website.

7.4 These regulations come into effect on the date of their publication.